Shipping policy

Shipping policy

We ship artworks and products from our studio in Switzerland.

Insurance and liability

All artworks are insured for their declared value during transport.
Insurance coverage applies from pickup in Switzerland through to final delivery, in accordance with shipping carrier's insurance terms

Processing times

Orders are usually prepared for shipment within 3-7 business days after payment confirmation.

Custom, commissioned, made-to-order, large, fragile, or installation-based works may require additional preparation time. If extra preparation time is needed, we will contact you by email before dispatch.

Shipping rates

Shipping costs are calculated at checkout where available.

For large, heavy, fragile, high-value, or custom artworks, shipping may require a separate quote. In that case, we will contact you before dispatch to confirm the safest shipping method and cost.

Estimated delivery times

Switzerland: 2-5 business days after dispatch.
Europe: 5-12 business days after dispatch.
International: 7-21 business days after dispatch.

Delivery times are estimates and may vary due to customs, courier delays, holidays, or local delivery conditions.

Customs, duties, and taxes

International orders may be subject to import duties, customs fees, VAT, or taxes charged by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

Tracking

When tracking is available, a tracking number will be sent by email after dispatch.

Large or fragile artworks

Some artworks require special packaging, crating, insurance, or art courier delivery. We may contact you after purchase to confirm the safest shipping method before the work is dispatched.

Incorrect addresses

Please make sure your shipping address is correct before placing an order. We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses.

Damaged shipments

If your order arrives damaged, contact us within 48 hours of delivery at studio@telmoguerraarte.com with your order number and clear photos of the packaging and item. Please keep all original packaging while we review the issue with the carrier.

Lost or delayed packages

If your package is delayed or appears lost, contact us and we will help check the shipment with the carrier.

Contact

For shipping questions, contact us at studio@telmoguerraarte.com.